These Terms and Conditions constitute a legally binding agreement between you ("Customer" or "you") and GooRentalcars.com ("Company," "we," "our," or "us"). By accessing or using our website, mobile application, or services (collectively, the "Platform"), you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
Scope of Services
GooRentalcars.com provides rental vehicle facilitation and travel-related services. We partner with a vast network of car hire companies and third-party providers to offer customers seamless travel experiences. Our travel packages may include:
- Coordination of car rentals
- Customer assistance and guidance in selecting suitable rental vehicles
- Travel consultation, including destination insights, accommodation, dining, and sightseeing recommendations
- Last-minute booking alterations and additional travel-related services
Contractual Relationship
By booking a travel package through our Platform, you enter into a direct contractual agreement with GooRentalcars.com for the services provided by us. However, the actual car rental agreement is established between you and the respective rental company. We act as an intermediary and do not own or manage a vehicle fleet.
Booking Agreement Formation
A booking is deemed confirmed when:
- You complete the reservation process on our Platform.
- Availability of requested services is verified.
- A confirmation document ("Voucher") is sent to your registered email.
Booking Components
The Booking Agreement includes these Terms and Conditions along with specific booking details. The Customer will receive an email (Voucher) with all relevant details pertaining to their reservation. The email (Voucher) must be presented to the car rental provider at the time of vehicle collection.
Pricing and Payment
Prices shown on our Platform cover the full cost of the selected travel package and any optional add-ons requested by the Customer. The total payable amount may fluctuate due to currency exchange rates and banking policies. Available payment options include full payment or partial prepayment. Partial prepayment refers to the initial payment made on our platform to secure the reservation. The remaining balance must be paid directly to the car rental provider upon vehicle collection. Additional services may be added before vehicle collection, subject to an extra charge.
Customer Responsibilities
To collect the rental vehicle, the Customer must provide:
- A valid driver's license and, if necessary, an International Driving Permit.
- A passport or legally recognized form of identification.
- A credit card in the name of the main driver, with adequate funds for the security deposit.
Failure to provide any of the above may result in service denial without a refund.
Rental Conditions
Each car rental provider has its own terms concerning driver requirements, deposits, insurance, and fuel policies. Customers must review and adhere to the specific rental provider's conditions before signing the agreement. GooRentalcars.com bears no liability for issues arising from the rental provider's failure to meet obligations.
Booking Modifications and Cancellations
Customers may request changes to an existing booking via email at least 48 hours before pick-up. Cancellations made at least 48 hours before pick-up may qualify for a booking credit for future use. No refunds are provided for cancellations made less than 48 hours before pick-up or for no-shows. The Company is not responsible for modifications arranged directly between the Customer and the rental provider.
No-Show Policy
A booking is classified as a "no-show" in the following cases:
- The Customer does not collect the vehicle at the specified time without prior notice.
- The Customer does not provide the necessary documentation for pick-up.
- The Customer lacks a valid payment method or security deposit.
- The Customer is denied service due to misconduct, being blacklisted, or arriving intoxicated.
Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of Portugal. Any disputes arising from this agreement shall be resolved exclusively in the courts of Portugal.
Amendments to Terms and Conditions
GooRentalcars.com reserves the right to modify these Terms and Conditions at any time. Any amendments will be published on our Platform and become effective 14 days after publication. Continued use of our services constitutes acceptance of the revised terms.
For inquiries, please contact us at support@GooRentalcars.com.
Last updated: 27.02.2025.