Frequently Asked
Address your questions
Understand how insurance works — what is included, how Full Insurance protects you, and why you won’t need to pay extra at the rental desk.
Whose insurance is it?
All insurance available or purchased through our platform is provided by the rent-a-car company that delivers the vehicle, not by GooRentalCars.
Do I need to pay any extra insurance at the rental desk if I already bought it on your platform?
👉 Important: If you choose to purchase insurance directly on our platform, you will not need to pay for any additional insurance at the rental desk. This avoids confusion and extra charges, unlike many other platforms.
What is Full Insurance?
No security deposit will be required on your credit card
You get full protection (zero excess)
In case of damage, you are fully covered as per the rental company’s policy
Is any insurance included?
Basic insurance (CDW and Theft Protection) is usually included. Additional coverage (e.g., zero excess) may be available at extra cost. Some offers include full insurance with no deposit required — always check each option’s details.